Akamai Rater FAQs

Akamai Rater FAQs

Akamai Rater

  • What is Akamai Rater?

    Akamai Rater is DTRIC’s voluntary user based insurance discount program. That means that we look at how you drive and reward you with a discount if you’re a safe driver.

  • Where is Akamai Rater offered?

    Akamai Rater is currently available exclusively to Hawaii drivers through DTRIC Insurance.

  • How long does it take to receive my Akamai Rater device after I sign up for the program?

    It typically takes 4 to 5 business days after you agree to the Akamai Rater Customer Agreement. Your device will arrive in a box via FedEx with installation instructions. If you have multiple vehicles enrolled in Akamai Rater, you will receive a separate device shipment for each vehicle.

  • Can my rate increase as a result of using Akamai Rater?

    Your rate will not increase during the first year (your first annual policy term). At renewal, depending on how you drive and how much you drive your vehicle(s), you may see your auto insurance premium increase, stay the same, or decrease.

    Your driving history will be reviewed prior to your renewal date to determine your Akamai Rater Grade for each vehicle. This Akamai Rater Grade determines your Akamai Rater discount for each vehicle during your next policy term. If multiple vehicles are covered by your policy, the Akamai Rater discounts may vary from vehicle to vehicle.

  • How is my Akamai Rater grade calculated?

    Your Akamai Rater Grade is evaluated based on the following driving behavior:

    • Excessive Speeding
    • Hard Braking
    • Aggressive Driving
    • Time of Day Driving
    • Akamai Rater Miles
      •  Akamai Rater Miles are based on your vehicle’s actual mileage, including adjustments based on time of day traveled.
  • How can I see my Akamai Rater grade?

    You can view your Akamai Rater Grade anytime by logging in to your personalized DTRIC Akamai Rater Dashboard at the DTRIC Akamai Rater site. Check out your Akamai Rater Dashboard often to see how you’re driving!

  • How do I login to my DTRIC Dashboard?

    Plug in your Akamai Rater device and drive as normal. Your Akamai Rater device will begin collecting driving information for your vehicle to be included in your DTRIC Akamai Rater Dashboard. After you’ve completed a couple of trips, you’ll receive an email with information and instructions on how to access your personalized Akamai Rater Dashboard to view your driving data and monitor your progress.

    • Go to theDTRIC Akamai Rater site
    • Enter your Username (the email address provided to DTRIC) and Temporary Password (this will be emailed to you after you’ve completed a couple of trips)
    • Each vehicle in the Akamai Rater program will receive its own personalized DTRIC Akamai Rater Dashboard.
  • What type of information will I see on my Akamai Rater Dashboard?

    Once you login to your Akamai Rater Dashboard, you can do the following:

    • Review specific trips
    • Get an overview of your driving habits
    • Track your driving by day of the week and time of day
    • See your Akamai Rater Grade (available 90 days after sign-up)
  • Will I receive regular updates of my driving?

    You will receive periodic Akamai Rater updates from DTRIC that will include a summary report of your driving activities.

  • How do I install the Akamai Rater device?
    1. Locate the OBD-II Port in your vehicle. This port is usually located under the dashboard on the driver’s side and may have a cover.
      • If you need help finding the port, please see the DTRIC Akamai Rater Customer Agreement.
      • You may also contact DTRIC’s Akamai Rater Customer Care Team at 792-0039 (Oahu) or 1-877-792-0039 (Neighbor Islands toll free), or your DTRIC independent agent for further assistance.
    2. Plug the device firmly into the OBD-II port.
    3. Wait a few seconds for the LED lights to turn on, confirming successful installation.
  • What happens if I need assistance?

    Our DTRIC Akamai Rater Customer Care Team is available to help you Mon – Fri 7:30am – 7:30pm and Sat 9am – 5pm.

  • Can the Akamai Rater device damage my vehicle?

    No, the Akamai Rater device will not cause any damage. It is only activated when your engine is on. When your engine is off, the device is idle and does not use any of your vehicle’s battery power.

  • How do I return my Akamai Rater device?

    We will mail you a postage-paid padded envelope for you to return the device to us.

  • What if my Akamai Rater device is damaged?

    If the device is damaged, notify DTRIC or contact your DTRIC independent agent immediately. A replacement device will be shipped to you at no charge.

  • Can I disable the Akamai Rater device temporarily?

    You can remove the device without penalty prior to taking your vehicle to be serviced. Once you get your vehicle back, make sure to reinstall the device. Please note that excessive disconnection and reconnection may jeopardize your vehicle’s Akamai Rater discount and continued eligibility in the Akamai Rater program.

  • Can I enroll multiple cars in Akamai Rater?

    Yes. When you enroll in DTRIC’s Akamai Rater program, you will need to install a Akamai Rater device in all vehicles covered under your auto policy.

  • Can I switch the Akamai Rater device to another vehicle?

    Switching the device between vehicles without prior approval is not permitted. The device and Akamai Rater discounts are assigned to a specific vehicle based on its unique Vehicle Identification Number (VIN) number at enrollment and cannot be changed without notifying DTRIC. The device is designed to send a VIN mismatch signal when moved to a different vehicle. If you wish to switch vehicles please contact DTRIC or your DTRIC independent agent.

  • What is a technology fee?

    The fee covers the cost of the wireless carrier, data transmission and data collection for your device.

  • What kind of information do you collect?

    Akamai Rater collects the number of miles you drive, the time of day you drive, and how often you make sudden stops, rapid accelerations, sharp turns, etc. People who drive less, in safer ways and during safer times of day could get a total discount of up to 40%. While the Akamai Rater device does come with a built-in GPS, we DO NOT use any GPS data to determine your Akamai Rater discount. The GPS and its location information are for your own information and use.

    For more information, see the full DTRIC Akamai Rater Customer Agreement.

  • Does it cost anything to use Akamai Rater?

    The device required for the program will be provided and delivered to you at no charge. However, there is a $5 technology fee per month per vehicle.

  • How will DTRIC use the data?

    We will review the data collected by the Akamai Rater device to determine your Akamai Rater discount and improve our discounting program.

  • Is Akamai Rater available for all vehicles?

    It’s available for most vehicles made after 1996. Some vehicles don’t have the diagnostic port that the device plugs into and therefore aren’t compatible with the Akamai Rater device. Modified vehicles (ex: vehicles with altered exhaust systems, suspensions, increased tire or engine sizes, etc.) are also not eligible for the Akamai Rater program. If you are unsure whether or not your vehicle qualifies for Akamai Rater, please contact a DTRIC Customer Care representative at 792-0040 (Oahu) or 1-877-792-0040 (Neighbor Islands toll free).

  • Where can I review the Akamai Rater Customer Agreement?

    You may review the agreement online at the DTRIC Akamai Rater Customer Agreement.

  • What are the benefits of Akamai Rater?

    Participants are automatically awarded with an initial Sign-Up Discount of up to 20%. After 90 days, you will receive a Akamai Rater “Grade” for each vehicle on your policy based on the driving history of that vehicle. We will review your Akamai Rater “Grade” for each vehicle and award you a total discount of up to 40% for the remainder of your policy term. During this time, your discount will never be less than your original Sign-Up Discount. You can review your driving history anytime by logging in to your DTRIC Akamai Rater Dashboard at the DTRIC Akamai Rater site.

  • What if I want to participate in Akamai Rater, but I don’t have access to the Internet?

    In order to participate in our Akamai Rater program you must be able to provide us with a valid email address that you can check regularly for emails related to your device, installation, and Akamai Rater Dashboard. If you would like to enroll multiple vehicles in the Akamai Rater program, you will need to provide us with an email address for each vehicle. This allows us to properly track and assign a personalized DTRIC Akamai Rater Dashboard account for each vehicle on your policy.

  • How do I enroll in Akamai Rater?

    Enroll in Akamai Rater by calling DTRIC at 792-0040 (Oahu) or 1-877-792-0040 (Neighbor Islands toll free) for an auto insurance quote and policy. You can also get a Akamai Rater Quote from DTRIC online or from your DTRIC independent agent. After you’ve enrolled, completing a few simple steps will get you on the road to big savings:

    1. Be on the lookout for an email with our Akamai Rater Customer Agreement soon after enrollment (if you have multiple vehicles in the Akamai Rater program, you’ll receive one email for each vehicle.) Read and accept the Customer Agreement for each vehicle within 48 hours of receiving the email.
    2. Once you’ve accepted our Customer Agreement, you’ll receive a  device for each vehicle you’ve enrolled in the program via FedEx (we’ll pick up all shipping charges), along with easy instructions on how to plug it into your vehicle.
    3. Once your Akamai Rater device is plugged in, simply drive as you normally do to share information about how you drive, how much you drive, and when you drive your vehicle(s)
  • Can I change my mind after I’ve signed up for Akamai Rater?

    Yes, you may switch from a DTRIC Akamai Rater policy to another DTRIC auto insurance policy at any time.

  • Will the device acknowledge my Vehicle Identification Number (VIN)?

    Yes, the Akamai Rater device is assigned to a specific vehicle based on its VIN.