By Phone

Customer Service

Need assistance or have a question about your DTRIC Insurance policy? Contact a DTRIC representative:

Oahu: 808-944-5400
Neighbor Islands: 888-944-5474 (toll-free)

Claims and Emergency Roadside Service

Need to file a claim? Please contact a DTRIC Claims Representative:
Oahu: 808-951-1770
Neighbor Islands: 888-443-8742 (toll-free)

Call Center Operating Hours

Monday – Friday: 8:00 am – 4:30 pm (Closed 12 pm – 1 pm)
Saturday, Sundays & Holidays: Closed

To contact a DTRIC customer service representative, please call 1-808-944-5400, neighbor islands toll-free at 888-944-5474, or email info@dtric.com.

call-center

In-Person Visits

To request an appointment:

  • Appointment may be scheduled from Monday through Friday, 8:00 am – 4:30 pm.
  • Call Customer Service at 808-944-5400 or Claims at 808-951-1770.
  • Email info@dtric.com If you request an appointment via email, please be sure you have a confirmation before visiting.

The DTRIC office is located at 1600 Kapiolani Blvd., Ste 1100, Honolulu, Hawaii, 96814-3878.

what you need to know before visiting

General Inquiries

For general inquiries, please contact DTRIC Insurance at 808-951-1700.

Media Inquiries

For media inquiries, please contact Wenli Lin, DTRIC’s Chief Marketing Officer, at wenlil@dtric.com.

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