For your convenience, below are answers to some of our most frequently asked questions about insurance policies.

DTRIC’s Deductible WipeOut rewards you for safe, claim-free driving by reducing your deductible when you stay claim-free. It’s DTRIC’s way of rewarding our customers for driving with Aloha!

Learn more about the DTRIC Deductible WipeOut

The cost to add a driver to your policy will depend on a variety of factors. For more information, please call a DTRIC representative at (808) 944-5400, toll-free at 1-888-944-5474, or contact your insurance agent.

The cost to add a new vehicle to your policy will vary depending on the make, model, and year of the vehicle you would like to add, how you plan to use the vehicle, and the type of coverages you select.

Please contact a DTRIC Customer Care Representative at (808) 944-5400 or, toll-free, at 1-888-944-5474 for assistance in selecting the right coverage for your needs.

If you would like to add a vehicle online, please fill out the Policy Change Request Form.

You may contact a DTRIC Customer Care Representative at (808) 944-5400 or toll-free at 1-888-944-5474, or your personal agent to inquire about your policy renewal.

Updating your current address is simple with DTRIC’s Online Change of Address Form. If you’d like to update your address over the phone, please call a DTRIC representative at (808) 944-5400, toll-free at 1-888-944-5474, or contact your insurance agent.

The reverse side of your payment stub attached to your bill also has a Change of Address Form which you may fill out and mail back to the following address:

DTRIC Insurance Company, Limited
1600 Kapiolani Blvd., Suite 1520
Honolulu, Hawaii 96814

A credit card declined by the bank may cause a cancellation or a lapse in your insurance coverage. If you are aware that your credit card was declined by the bank or your insurance premium payment was not posted to your credit card statement, please call a DTRIC representative at (808) 944-5400 or toll-free at 1-888-944-5474 immediately to resolve the situation.

Please be sure to manually pay your bill by check or credit card by your due date to prevent your policy from being cancelled. Depending upon the situation, a returned bank account deduction may cause a cancellation or lapse in your insurance coverage. If you are aware that your bank account deduction was returned by the bank, please call a DTRIC representative at (808) 944-5400 or toll-free at 1-888-944-5474 immediately to resolve the situation.

We will mail a bill to you explaining the situation and your available options. A $20 service fee will be added to your account. Please be sure to manually pay your bill by check or credit card by your due date to prevent your policy from being canceled.

Depending upon the situation, a returned bank account deduction may cause a cancellation or lapse in your insurance coverage. If you are aware that your bank account deduction was returned by the bank, please call our Customer Care Representatives at (808) 944-5400 or toll-free at 1-888-944-5474 immediately to resolve the situation.

We will mail a bill for each payment if you are enrolled in a direct bill payment plan.

If you are enrolled in the automatic bank account deduction (ACH) or payroll deduction, you will not receive a bill. Instead, the amount withdrawn from your bank account or payroll will be printed on your policy.

Depending your payment plan, we will mail your renewal bill, a policy declaration listing your coverages and premiums, and motor vehicle insurance cards to you prior to your policy’s expiration date.

Renewal payments must be made on time, otherwise your policy will automatically expire. For more information, please call a DTRIC representative at (808) 944-5400, toll-free at 1-888-944-5474, or contact your insurance agent.

We accept payment in the following ways:

  • Online payment through the DTRIC Online Payment Center (Credit and debit cards accepted)
  • By telephone (Credit and debit cards accepted)
  • By mail (No cash payments)
  • In person (During normal business hours)

We accept the following payment methods:

  • Cash
  • Checks
  • Credit Cards and Check/Debit Cards (VISA, MasterCard, American Express, Discover Card, and JCB)

If you would like to submit your payment by mail, please use the following address:

DTRIC Insurance Company, Limited
1600 Kapiolani Blvd., Suite 1520
Honolulu, Hawaii 96814

If you are paying with a check, please be sure to write your policy number on the check.

For any additional questions regarding payment options, please contact a DTRIC representative at (808) 944-5400 or toll-free at 1-888-944-5474.

Call 1-888-HI-DTRIC (1-888-443-8742) 24 hours a day, 7 days a week, to use the following roadside services:

  • Towing and labor
  • Battery jump-start
  • Delivery of up to two gallons of gas
  • Locksmith service (up to $100)
  • Flat-tire changing service

Claims can be reported 24 hours a day, 7 days a week, by calling 1-888-HI-DTRIC (1-888-443-8742).

For your convenience, we offer extended telephone hours when you may speak to one of our local, live Customer Care representatives.

Telephone (Customer Care Center) Hours:
Monday – Friday: 7:30 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Sunday & Holidays: Closed

DTRIC Insurance’s headquarters are located in the Pan Am Building in Honolulu, Hawaii, at the following address:

DTRIC Insurance Company, Limited
1600 Kapiolani Blvd., Suite 1520
Honolulu, Hawaii 96814

Walk-In Business Hours:
Monday – Friday: 8:00 a.m. – 4:30 p.m.
Saturday, Sunday & Holidays: Closed
Please see our extended telephone hours above.

Call 944-5400 or 1-888-944-5474 (Neighbor Islands toll-free) to use “ServiceLine,” DTRIC’s automated response system where you can get your policy status, current premium balance due, last payment received (date and amount), and next payment due. ServiceLine is available to DTRIC customers 24-hours a day. Please note that the system will ask you to enter your policy number and zip code for verification purposes.

You may also call a DTRIC representative at (808) 944-5400, or toll-free at 1-888-944-5474. DTRIC representatives are available Monday – Friday 7:30 am – 5 pm, and Saturday from 9 am – 1 pm. A DTRIC representative will reply to your inquiry within 1 business day. Or you may call your insurance agent directly with questions about your DTRIC policy.