Derek looked up my account for information before assisting me. He answered the phone with a smile, efficient, and you can tell he cares about his customer. I am in customer service and have been with DTRIC for many years and by far my his was my best service Derek and I must say prior to this a few weeks ago with Keenan as well.
Guidance through a Rough Time
Mahalo for your help and support during our recent repair/renovation bathroom project. Your help, suggestions and guidance got us through a rough time despite the COVID issue. We felt you cared about our problems, issues and needs and we appreciated your kindness, sincerity and professionalism.
Went above and beyond
Professional and awesome customer service. My claim adjustor was totally on it. She knew what she was doing and went above and beyond.
Enjoy working with this company
Been with DTRIC for years and I enjoy working with this company.
Your staff made everything easy
Seeing the smash that happed after the other driver drove into my car left me a mental wreck…. Your staff made everything easy without any headaches. Thank you, thank you!
Professional, Knowledgable, Courteous
Eric was wonderful, professional, knowledgeable, courteous!! He helped me to renew my mileage discount, which I really needed as I am retired and collecting social security. He forgave me the paperwork that I would have had to search for. His kind personality really touched me. He deserves a big bonus!
Thank you so much for the awesome services I’ve received from DTRIC over the years!
Fast responses and answers
Have had excellent service with DTRIC so to me, keep up the excellent servicing. I appreciate their fast responses and answers to questions I may have.
Always Had Good Service
In all the years I’ve been with DTRIC, I have always had good service, and appreciate that!
Appreciate the ready response
Immediate phone response and connection with agent who provided understanding of my needs and was able to increase the appropriate coverage all through e-mail in a matter of minutes, relieving this senior’s concerns. Appreciate the ready response in these pandemic times!
Excellent Customer Service
The Sales and Service, Homeowners Representatives Mahealani, Ryan, and Keenan provided excellent customer service with my auto, homeowners, and hurricane premium payments. They should be complimented for their excellent customer service. They are assets to DTRIC; take care of them since I’ll refer others to these three.
Taking care of us
I really want to thank Kregg for his quick response and moving everything along in a timely manner. Also to our representative Keenan for taking care of us. Mahalo!
Thank you, Amy, for your expedited processing for my auto claims. You are very customer friendly for auto policy holder when in need!
Always on Point
We’ve never had a problem with DTRIC. DTRIC was and has always been on point, and I would, and will let my family know of their excellent service. I’ll also let my friends know about DTRIC.
Easy and timely
I always find working with customer services really easy and timely stress free.
Been with DTRIC for over 25 years. No complaints!
Patient and Informative
My Customer Service person, Keenan, is a great asset to DTRIC. He was very patient and informative in helping me with my questions. I appreciated the follow up call informing me that my mileage rate reduction had been approved, processed, and will be reflected on the second half of my premium statement.
With DTRIC for Years
Been with DTRIC for years and I enjoy working with this company.
Exceptional Customer Service
I would like to take this opportunity to recognize Krystin for always providing me with exceptional Customer Service for the past few months. Throughout my years of being a HR Manager and working with many insurance representatives/adjusters, Krystin by far has gone above and beyond with her professionalism and expertise.
Mahealani is an excellent representative. She has great customer service and knowledge and complete my request in a very quick timely manner and excellent customer service!
Pleased with the Result
The person who assisted me (Andrew) was very helpful and courteous and understanding. He provided explanations and checked further into my billing issue. I was very pleased with the result which ended in a decrease in my bill.
Thank you for your immediate response and hospitality very much appreciated.
DTRIC IS AN AWESOME INSURANCE
Go with DTRIC
I have been with you guys forever. I always recommend my friends and family to go with DTRIC. Many of my friends and family has done so. Your Customer Reps are very knowledgeable and efficient!
Courteous and Clear
Sheryl was always courteous and clear. She responded to my emails and phone messages quickly. Both Sheryl and the auto body shop did the best they could given the delays.
Professionally and courteous
Agent helping me acted very professionally and courteously.
Patient with all my questions
Thank You Andrew, you’re so calm, courteous professional patient with all my questions and my benefits as much as questions to unsuspected causes that may occur
Friendly and Helpful
It was a simple and painless process. Everyone was friendly and helpful. If I had any questions, it was very easy to communicate and get responses quickly. Thank you!
Many, many years
There are so many different insurance companies to choose from. I’ve been with DTRIC for many, many years and will continue until the end.
Taking care of our needs
Continue doing what you’ve been doing for your customers and Hawaii. Caring and taking care of our needs which has been excellent thus far.
Working with Regina was a wonderful experience. Mahalo Regina!
Answered all my concerns
Service friendly, expedited my claim and able to pick my auto repair company. Answered all my concerns. Will definitely refer to friends and family.
Awesome customer service
Ryan was awesome. I switched from your company to State Farm and eventually my premium increased, and Ryan helped me both times to lower my costs but still have all the coverage I need. I hope to refer people to Ryan because of his awesome customer service.
Caring and Helpful
I am grateful to have such a great insurance company caring and helpful Insurance company, with caring and helpful insurance agents and co-workers.
Always willing to help
All of the years I’ve been with dtric whenever I have a question or help you were always willing to help. I will be with you until the day I die. Thank you!!!