Commercial Lines Underwriting Assistant
Job Description
Provides first line of IT end-user support for DTRIC. Ensures proper workstation, mobile devices, printer, and network operation so that end users can accomplish business tasks. Documents work in the Service Desk ticketing system to respond, track, and resolve user help requests both remotely and in person at the workstation. Effectively manages time based upon priority of issues, projects, and preventative maintenance tasks.
Functions & Qualifications
- Process requests to quote and issue policies for commercial lines of business.
- Rate and prepare quotations for new and renewing commercial lines policies based on applications submitted by agents and/or underwriter requests.
- Issue commercial policies as instructed by the underwriter.
- Renew accounts with premiums less than $10,000 in accordance with underwriting guidelines and underwriting authority limit.
- Refer to the Senior Commercial Underwriter Assistant: Renewal Referrals for accounts with premiums less than $10,000
- Refer renewal accounts outside authority to the underwriters
- Review and attach policy forms corresponding to the coverage bound and underwriter’s instructions.
- Ensures all requested/subject to documentation and information is received from agent to complete underwriting file and follows up if it is not.
- Maintain policy filing system.
- Scans and indexes mail according to line of business, policy number and document type.
- Sets up new and renewal files and updates file changes.
- Assigns tasks to workflows, underwriters and/or diaries.
- Processes policy changes in accordance with department standards and underwriting guidelines.
- Analyzes policy change requests and executes policy changes in the appropriate policy information system.
- Distributes policy documents and notifications to internal and external parties as required and in accordance with department standards and underwriting guidelines.
- Processes policy premium audits as required.
- Prepares and submits audit requests to insured or third-party auditor in accordance with department standards.
- Processes audit reports and determines final premium.
- Distributes policy documents and notifications to internal and external parties as required and in accordance with department standards and underwriting guidelines.
- Processes agent and underwriter inquiries and requests for documents, forms, reports, etc. in accordance with department standards and underwriting guidelines.
- Prepares customer correspondence and insurance forms as requested.
- Distributes loss runs to agents and underwriters.
- Orders underwriting decision-making reports in accordance with company guidelines.
- Maintains individual security access to third-party information systems.
- Researches policy status and other inquiries and responds in accordance with department standards.
- Prepare requests for Loss Control inspections and submit to Risk Control Department
- Make necessary corrections to Workers’ Compensation policies based on NCCI Stat Errors.
- Updates new policy premiums and premium changes in billing system as required.
- Assists Commercial Underwriters with special projects as directed.
- Performs other related duties as assigned or required.
None
Skills/Knowledge
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Analytical thinking and decision-making
Use of judgment, discretion, initiative - Ability to multitask
- Ability to navigate in multiple information systems and program applications
- Ability to follow procedures, guidelines and meet deadlines
- Work cooperatively with others and willingness to work as a team
- Ability to learn to use new equipment and application programs
Education/Experience
- High school diploma or general education degree (GED) required.
- 6 months work experience in an office environment
- Insurance experience is a plus.